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Create WhatsApp Forms in mark360.ai

Easily design and deploy WhatsApp Flows directly within your mark360.ai account—no coding required. Choose elements from the intuitive Form Editor and publish fully functional Flows in minutes!

Getting Started with WhatsApp Flows​

Setting up Flows in mark360.ai helps automate key customer interactions and streamline communication processes.

You can:

  • Create a WhatsApp Flow from scratch
  • Or, use a ready-made template from our pre-defined collection

Prefer Watching?​

Watch the setup tutorial on YouTube (link here)

Prefer Reading? Follow These Steps:​

Create & Publish a WhatsApp Flow Using Pre-defined Templates​

  1. Navigate to Flows

    • From your mark360.ai dashboard, go to Flows in the left-hand menu.

      Setup Organization

    • Click Use Flow Template from either the center card or top-right button.

      Setup Organization

  2. Choose a Template
    Select from pre-defined templates including:

    • Travel Booking Inquiry
    • Webinar Registration
    • Feedback Collection
    • General Inquiry
    • Appointment Booking

    ✅ A preview panel on the right lets you see how the Flow will appear to your users on WhatsApp.

  3. Customize the Template
    Click Use this Template to open the builder.
    Modify any component or add new ones like:

    • Date Pickers
    • Multi-Choice Options
    • Dropdowns
    • Images
    • Opt-in Fields

    Once you're done editing, click Save as Draft.

Flow Structure & Limits​

Each Flow can have up to 100 screens. On each screen, you may include:

  • Up to 3 Image components
  • Up to 20 Single or Multi-choice components
  • More than 20 Dropdowns
  • Up to 5 Opt-in components
  • Max 100 components per screen
  1. Publish the Flow
    Click Publish Flow to make it live.
    Once published, you can use the Flow via:
    • WhatsApp Message Templates
    • Canned Responses
    • mark360.ai Bot Automations

Build & Publish a WhatsApp Flow from Scratch​

  1. Go to Flows > Click Create New Flow > Select Build From Scratch

    Setup Organization

  2. Use the Flow Builder to add your components. Here’s what you can include:

Text Flow Components​

ComponentDescriptionCharacter Limit
Large HeadingMain title (H1) for the screen80
Small HeadingSubtitle (H2) or section heading80
BodyLonger content for messages/guidelines4096
CaptionFor disclaimers or additional notes4096

Setup Organization

  1. Click Save as Draft after adding your components.
    Don’t forget to name your Flow and assign it a category.

  2. When ready, click Publish.
    You can now use your Flow in templates, bots, or as canned responses.

Share WhatsApp Flows​

Flows created in mark360.ai can be shared via:

  • WhatsApp Message Templates
  • Canned Responses
  • Bots & Automations

Track Responses​

Use the Responses tab under Flows to view submissions and customer interactions with each published Flow.

Deprecate a WhatsApp Flow​

To unpublish or retire a WhatsApp Flow:

  1. Click on the Deprecate option in the Flow panel.
  2. Once deprecated, the Flow cannot be reverted or reused.

With mark360.ai WhatsApp Flows, offer your customers seamless interactions directly within WhatsApp—boosting engagement, lead capture, and support experiences like never before!